Returns Policy

Returns

Munster Tech Centre honour the ‘Right to Cancel’ option for all orders within 14 days of purchase, for any reason, as long as said items are un-opened, unused, in original sealed packaging and in re-saleable condition. If seal is broken or device has been activated, then we cannot accept the device for refund.

We test all our pre-owned devices and ensure that they are 100% functional. Batteries are tested to be above 80%. We encourage all our customers to inspect and test their devices at the time of purchase. Please note that we will not cover any device under warranty if we find any damage or distress (i.e., scratches, dents, cracks, broken parts) or any other kind of physical damage to the device. Please check front, back and sides of your phone to make sure are no marks, scratches, dents or damage on phone before bringing or sending the phone to us for warranty repair.

Our warranty covers all manufacturing faults, not self-inflicted damage or distress to the device. Accidental damage voids all warranty. Physical damage, liquid damage, etc. (for example if the screen is broken but the device is not charging or signal is low), device will not be covered as this is physical damage to the device which could be caused by distress.

All batteries are tested to be above 80% capacity. Our warranty covers a defective battery, not everyday usage of the battery where the cycles will decrease over time. Sometimes in this case, we will need to take the device into our lab for testing for up to 72 hours to test if the battery is defective or if it is down to general usage.

Any repair carried out by a third party voids the warranty!

If you have made a purchase online and would, for some reason, like to return it then you must contact us at either:

  • +353 65 6822655
  • info@munstertechcentre.ie
 

We do accept returns, however these must be approved before returning and you will be subject to the charges of both the shipping and returning of the product. You must clearly state the reason that you want to return the product. In order to request a return you must have a valid order number that will have been e-mailed to you upon your purchase.

If it’s a case that you bought a product and would like to exchange it for a similar product (different colour, etc.), this is generally fine if it’s done within 7 days of the original purchase.

New Devices

Brand new devices can be returned within 14 days if unopened and unused. If seal is broken or device has been activated, then we cannot accept the device for refund.

Faulty devices must be returned within 14 days of purchase for direct exchange, after this time we reserve the right to repair the device.

Receipt of purchase MUST be provided when bringing a device back. We cannot be responsible for negligence. If the device is an online order, we do not refund or cover postage costs.

We will either choose to repair the product in-house or replace as necessary outside of the 14-day exchange policy. Your return will be given high priority, with most repairs and replacements being completed in approx. 2-5 working days.

If your phone has been opened or repaired by any third party your warranty is void.

Pre-owned Devices

Pre-owned devices can be returned within 7 days if unused, where the customer is unhappy with their device. If the device is faulty and returned within 7 days it will be repaired, exchanged or refunded upon inspection.

Accidental damage voids all warranty. Physical damage, liquid damage, etc. (for example if the screen is broken but the device is not charging or signal is low), device will not be covered as this is physical damage to the device which could be caused by distress.

If your device has been opened by any third party your warranty is void.

Any iPhones returned with your iCloud details will not be exchanged under any circumstances, it is your own responsibility to know and keep any record of the Apple ID and password.

VM – “VAT MARGIN” This invoice does not give the right to an input credit of VAT.

Loan Phones

In some circumstances we will offer you a ‘loan’ phone to use while your phone is being repaired. You are responsible for any loss or damage caused to a loan phone and will be charged accordingly.

Accessories

Accessories can be returned within 14 days if unused and still in original packaging.

If faulty and returned within 7 days item will be exchanged or refunded, thereafter only exchange is available.

All accessories come with 90 Days Limited Warranty unless stated otherwise; this does not cover any accidental damage or breakages.

Repairs

Collection times provided are an estimate and are not guaranteed. During repair we may encounter further issues with the device which we cannot foresee.

All parts fitted have a 90-Day Limited Warranty.

Any parts fitted to a liquid damaged device are not refundable if the device encounters other issues due to the initial damage.

Any batteries fitted to a device that may still encounter issues will have further tests completed before a second replacement battery is considered.

If you encounter issues with your replacement screen please contact the store before trying to repair as you may cause damage which will result in voiding your warranty. If your phone has been opened or repaired by any third party your warranty is void.

 

Up to 24 Months Warranty
100% Irish Owned
Professionally Refurbished
Fast Delivery